Need Debt Help? How to extract Debt Assistance from your bank

Posted on: 12 Apr 2016

Assistance in debt help and debt help in australia.


Help with debt repayments and debt relief can be an infuriating experience for people. There are a host of debt solutions in Australia from the Banking Financial Hardship teams to professional Debt Solution companies. Yet sometimes there is that feeling you are not getting the best debt assistance due to conflicting motives.

In terms of debt solutions this article will show you how to get help with debt directly from the bank. This does not mean the Debt Mediation Industry should be avoided, contrary to this; a good credit card debt negotiator is worth their weight in gold, however if you want to do it yourself and prefer to deal directly with the bank then read on.

There are four reasons why your bank could reject your application for help with debt balance:

  • Their looking for a reason to say no
  • Their overwhelmed with hardship applications and may miss some important points
  • Some are undertrained and overseas
  • Incomplete information on your hardship application

For these reasons your debt rescue plan may fall apart. The banking industry has seen some very poor examples of lack of compliance to the NCCP Hardship laws, yet some banks perform really well in this space, Westpac is a standout from our perspective.

How to approach your bank for financial hardship

Debt negotiation is best left with the experts like financial counsellors or specialised debt negotiators. However if you approach the bank yourself for debt assistance its best to keep the following factors in mind:

  • Budget first
  • Time your hardship application
  • Be honest
  • Include all legitimate expenses

Step 1 Budget first. Debt relief solutions are not the immediate responsibility of your bank, if you write and maintain a budget you might find you have solved your own problem. Common reasons for rejection of debt assistance are due to evidence of excessive spending patterns on non-essential pursuits and items.

Step 2 Time your hardship application appropriately. Technically you are only allowed one successful hardship application with your bank. If you know you’ll be out of work in a month from now it’s best to wait until your unemployed and on Centrelink before applying for hardship -you want to maximise your ‘payment holiday’ period as long as you can.

Step 3 Contact the Hardship Department of your respective financial institution by phone or email. They will email or mail you hardship application documents for you to complete and return. Follow their guide on what to supply in terms of payslips and evidence of other debts you may have. If you’re looking for a business specialising in business debt mediation then its best to contact someone who specialises in Debt Negotiations as your business debt is not covered under the Hardship laws.

Step 4 Complete the financial statements honestly and include all expenses.

Step 5 Submit the documents for debt help and wait for a decision.

If your application is successful it will not mean a debt reduction, rather a three month payment holiday as a debt relief solution for you. If it is not successful you may contact your bank to seek clarification on the reasons for their rejection, if you are not successful at this point you may contact the Banking Ombudsman.

There are plenty of opportunities for debt help in Australia, you can seek professional help or approach the banks yourself -the credit laws are geared to help you with credit card debt. If you are looking for Debt Mediators or credit card debt settlement contact Credit Mediation Service on 1300 490 030 to answer all of your questions. Visit us at